FAQ

We provide a comprehensive range of luxury transportation services to meet diverse needs. Our offerings include airport transfers, point-to-point rides, hourly bookings, corporate travel, special event transportation, and customized wine tours. Each service is designed to deliver a seamless, luxurious experience that combines comfort, reliability, and punctuality. 

Making a reservation is easy and convenient. You can book your ride online through our secure booking platform on our website or contact our customer service team by phone or email. Our booking system allows you to choose your preferred vehicle, specify the service type, and customize any special requests. Once the reservation is complete, you’ll receive a detailed confirmation to ensure all details are correct.

Our fleet includes a selection of premium vehicles tailored to suit various travel needs. We offer luxury sedans perfect for solo travelers or couples seeking an elegant ride, spacious SUVs for small groups or those needing extra luggage space, and Sprinter Class vehicles for larger groups looking for comfort and style. Each vehicle is meticulously maintained, equipped with modern amenities, and driven by professional chauffeurs to guarantee a superior travel experience.

Yes, all of our chauffeurs are highly trained, experienced professionals who prioritize safety, punctuality, and exceptional customer service. Our drivers undergo rigorous training that includes defensive driving, advanced safety protocols, and luxury hospitality standards. They are also knowledgeable about local routes and traffic patterns to ensure you reach your destination efficiently and comfortably.

Yes, we understand that plans can change. We offer flexible options for modifying your reservation details, such as the pick-up time, destination, or vehicle choice. To make changes, please contact our customer service team as soon as possible to ensure that your request can be accommodated. We also provide a generous cancellation policy to make adjustments as stress-free as possible.

Our cancellation policy is designed to provide flexibility and peace of mind. We offer free cancellations or changes up to a certain period before your scheduled ride. For detailed information on the exact time frame and conditions for cancellations, please refer to our policy on our website or contact our customer service team directly.

We strive to provide a personalized experience that meets all your needs. Whether it’s arranging specific refreshments, child safety seats, or other amenities, we’re happy to accommodate reasonable requests. Please mention any special requirements during the booking process or contact our team to ensure we can cater to your preferences.

While we accept last-minute bookings based on availability, we recommend booking as far in advance as possible, especially for special events or busy travel periods. Early bookings ensure you get the vehicle of your choice and help us plan for any specific requests you may have.